Frequently Asked Questions
Everything you need to know about shopping with Hedon.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How can I return an item that doesn't fit?
We offer a 30-day return policy for all unworn items with original tags attached. Simply visit our returns portal to generate a prepaid shipping label and send the item back for a full refund or exchange.
What payment methods do you accept?
Hedon accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
How do I know which size to order?
Each product page features a detailed size guide with specific measurements. We recommend comparing these measurements to your favorite fitting garment to ensure the perfect fit.
Are your materials sustainably sourced?
At Hedon, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and low-impact dyes throughout our collections to minimize our environmental footprint.
Can I track my order after it has been shipped?
Yes, once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress in real-time.